We are seeking highly diligent, confident applicants with substantial IT managing experience for the role of IT officer. The position comes with great responsibility, as IT officers is accountable for troubleshooting computer issues and providing technical support to the company’s employees, clients and other system users of LOXDON GROUP in order to promote success and growth while maintaining legal financial practices.
keep computer systems running smoothly and ensure users get the maximum benefit from them.
install and configure computer hardware operating systems and applications.
monitor and maintain computer systems and networks.
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
troubleshoot system and network problems, diagnosing and solving hardware or software faults.
replace parts as required.
provide support, including procedural documentation and relevant reports.
follow diagrams and written instructions to repair a fault or set up a system.
support the roll-out of new applications.
set up new users’ accounts and profiles and deal with password issues.
respond within agreed time limits to call-outs.
work continuously on a task until completion (or referral to third parties, if appropriate)
priorities and manage many open cases at one time.
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology.
conduct electrical safety checks on computer equipment.
Microsoft (for Windows)
Cisco (for networking)
Oracle (for databases)
the ability to think logically.
a good memory of how software and operating systems work
excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
the ability to work well in a team.
a strong customer focusses.
the ability to priorities your workload
attention to detail.
Interested and qualified applicants should submit their CVs to the following email address firstname.lastname@example.org not later than the deadline. Please indicate the position title and vacancy number in the e-mail subject line. Any application without position title and vacancy number will not be considered.
Only shortlisted candidates whose education and experience meets the above criteria will be contacted for written test/interview.